Data Deletion
Last updated: 9/3/2026
This page explains how to have your personal data deleted from CoachCentral, LLC ("CoachCentral", "we"), including data connected to our Instagram integration. We honor deletion requests for both the coaches who use CoachCentral and the people they interact with.
What the Instagram integration stores
When a coach connects their Instagram professional account, we store:
- an encrypted access token for the connected account;
- the connected account's Instagram user id and username;
- the coach's "comment magnet" settings (keyword and the resource to send); and
- a record of each matched comment — the commenter's Instagram username, the comment text, and whether the automated reply was delivered — used to show the coach their results and to avoid sending a duplicate reply.
If you are a coach (a CoachCentral account holder)
- Disconnect Instagram in your CoachCentral dashboard (Comment magnets → your connected account → Disconnect). This deletes the stored access token and stops all further processing immediately.
- To delete your CoachCentral account and all associated data, email support@coachcentral.net from your account email with the subject "Delete my account."
If you commented or received a message (you don't have a CoachCentral account)
If you commented on a coach's post or received an automated direct message and want the record of that interaction deleted, email support@coachcentral.net with your Instagram handle and a note that you'd like your data deleted. You can also contact the coach whose post you commented on; they control the data collected through their account, and we will assist them.
How long it takes
Disconnecting removes the stored access token right away. Emailed deletion requests are completed within 30 days. We may retain the minimum information required to meet legal, tax, or dispute-resolution obligations, after which it is deleted or anonymized — see our Privacy Policy.
Contact
Deletion requests and questions: support@coachcentral.net.